Hospitals are complex organizations that must juggle a variety of tasks and responsibilities. In order to operate efficiently and effectively, they need to have the right tools and technologies in place. Hospital management software with CTI (computer-telephony integration) is one such tool that can help to improve efficiency and communication.

CTI allows hospitals to integrate their telephone systems with their electronic health records (EHRs). This means that staff can access patient information and make calls from within the EHR, without having to switch between multiple systems. This can save time and improve accuracy.

In addition, CTI can be used to provide real-time data to staff. For example, it can be used to show the location of patients, the status of their rooms, and the availability of beds. This information can help staff to make better decisions and provide more efficient care.

Finally, CTI can be used to enable voice communication with patients and staff. This can be done through features such as voicemail, call forwarding and video conferencing. This can help to improve communication and collaboration between staff and between staff and patients.

Benefits of Hospital Management Software with CTI

There are many benefits to using hospital management software with CTI. Some of the key benefits include:

  • Improved efficiency: CTI can help to automate tasks, such as making calls and sending messages. This can free up staff time so that they can focus on more important tasks.
  • Improved communication: CTI can help to improve communication between staff and patients. This can lead to better patient care.
  • Increased patient satisfaction: Patients appreciate being able to communicate with staff quickly and easily. This can lead to increased patient satisfaction.
  • Reduced costs: CTI can help to reduce costs by eliminating the need for duplicate systems and by improving efficiency.
  • Increased compliance: CTI can help hospitals comply with regulations by providing real-time data and by enabling voice communication with patients.

Types of Hospital Management Software with CTI

There are a variety of hospital management software with CTI solutions available on the market. Some of the most popular solutions include:

  • EPIC: EPIC is a comprehensive EHR system that includes CTI capabilities.
  • Cerner: Cerner is another popular EHR system that offers CTI features.
  • Allscripts: Allscripts is a cloud-based EHR system that also includes CTI capabilities.
  • Meditech: Meditech is a legacy EHR system that has been updated to include CTI features.
  • McKesson: McKesson is a large healthcare IT company that offers a variety of hospital management software solutions, including CTI.

Choosing the Right Hospital Management Software with CTI Solution

The right hospital management software with a CTI solution will vary depending on the specific needs of the hospital. Some factors to consider when choosing a solution include:

  • The size and complexity of the hospital
  • The specific needs of the staff and patients
  • The budget
  • The level of integration with other systems


Hospital management software with CTI can be a valuable tool for improving efficiency and communication in hospitals. By automating tasks, providing real-time data, and enabling voice communication, CTI can help hospitals to operate more efficiently and effectively.

If you are considering implementing hospital management software with CTI, be sure to do your research and choose a solution that is right for your organization.