Telephony is the use of electronic devices to transmit and receive voice communication over a distance. In hospitals, telephony can be used to connect patients with doctors, nurses, and other healthcare providers, as well as to coordinate patient care between different departments.

There are many ways to empower your hospitals with telephony. Some of the most effective strategies include:

  • Using a cloud-based telephony system: Cloud-based telephony systems are more scalable and reliable than traditional on-premises systems. They also offer a wider range of features, such as video calling and integration with other healthcare systems.
  • Implementing a unified communications (UC) platform: UC platforms combine voice, video, chat, and other communication tools into a single, easy-to-use interface. This can help to improve communication and collaboration between healthcare providers.
  • Using call center software: Call center software can help hospitals to manage incoming and outgoing calls more efficiently. This can free up staff time so they can focus on providing patient care.
  • Integrating telephony with electronic health records (EHRs): Integrating telephony with EHRs can help hospitals to improve the accuracy and efficiency of patient care. For example, patients can call in to schedule appointments or refill prescriptions without having to repeat their medical history to multiple staff members.

Benefits of Empowering Hospitals with Telephony

There are many benefits to empowering your hospitals with telephony. Some of the key benefits include:

  • Improved communication and collaboration: Telephony can help to improve communication and collaboration between healthcare providers. This can lead to better patient care and reduced errors.
  • Increased efficiency: Telephony can help to increase the efficiency of hospital operations. For example, call center software can help to reduce the amount of time spent on answering and transferring calls.
  • Improved patient satisfaction: Patients appreciate the convenience of being able to contact their healthcare providers by phone. This can lead to increased patient satisfaction and loyalty.
  • Reduced costs: Telephony can help to reduce the costs of healthcare delivery. For example, cloud-based telephony systems are more cost-effective than traditional on-premises systems.

How to Get Started

If you are interested in empowering your hospitals with telephony, there are a few things you need to do:

  1. Assess your current telephony system: What are your current needs? What features are important to you?
  2. Develop a plan: What are your goals for empowering your hospitals with telephony? What steps do you need to take to achieve those goals?
  3. Implement your plan: Choose the right telephony solution for your needs and implement it.
  4. Monitor and evaluate your results: Track your progress and make adjustments as needed.


Telephony is a powerful tool that can be used to improve communication and efficiency in hospitals. By empowering your hospitals with telephony, you can improve patient care, reduce costs, and increase patient satisfaction.

Call to Action

If you are interested in learning more about how to empower your hospitals with telephony, please contact us today. We would be happy to help you assess your needs and develop a plan to meet those needs.