Hospitals are under increasing pressure to provide high-quality care while also controlling costs. One way that hospitals can improve both patient care and satisfaction is by integrating their call centers with their electronic health records (EHRs).<\/p>\n

Benefits of Call Center Integration with Hospitals<\/h2>\n

There are a number of benefits to integrating call centers with hospitals. These benefits include:<\/p>\n

\n
• Improved patient care:<\/strong>\u00a0By connecting the call center with the EHR, agents can access patient information quickly and easily. This allows them to answer questions more accurately and efficiently, which can lead to improved patient care.<\/li>\n
• Increased patient satisfaction:<\/strong>\u00a0Integrated call centers can provide patients with a variety of self-service options, such as online chat and appointment scheduling. This can help to reduce the number of calls to the call center and free up agents to handle more complex inquiries. This can lead to increased patient satisfaction.<\/li>\n
• Reduced costs:<\/strong>\u00a0Integrated call centers can help to reduce costs by reducing the number of unnecessary calls to the call center. This can be achieved by providing patients with self-service options and by routing calls to the most appropriate department or agent.<\/li>\n<\/ul>\n

  How to Integrate Call Centers with Hospitals<\/h2>\n

  There are a number of different ways to integrate call centers with hospitals. The best approach will vary depending on the specific needs of the hospital. However, some common approaches include:<\/p>\n

  \n
  • Using a cloud-based call center solution:<\/strong>\u00a0Cloud-based call center solutions allow hospitals to integrate their call centers with their EHRs without having to invest in expensive on-premises hardware and software.<\/li>\n
  • Using a software integration platform:<\/strong>\u00a0Software integration platforms can be used to connect a hospital’s call center with its EHR. This approach allows hospitals to choose the call center solution that best meets their needs and then integrate it with their EHR using a third-party platform.<\/li>\n
  • Developing a custom integration solution:<\/strong>\u00a0Hospitals with unique needs may need to develop a custom integration solution. This approach can be more expensive than using a cloud-based solution or a software integration platform, but it can provide hospitals with the flexibility they need to meet their specific requirements.<\/li>\n<\/ul>\n

    Conclusion<\/h3>\n

    Call center integration with hospitals can be a valuable tool for improving patient care and satisfaction. By connecting the call center with the EHR, hospitals can provide patients with a more convenient and efficient way to access care. Additionally, integrated call centers can help to reduce costs by reducing the number of unnecessary calls to the call center.<\/p>\n

    If you are a hospital administrator, you should consider integrating your call center with your EHR. This can help you to improve patient care, satisfaction, and efficiency.<\/p>\n

    Call to Action<\/h4>\n

    To learn more about how to integrate your call center with your EHR, contact a healthcare call center solutions provider today.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Hospitals are under increasing pressure to provide high-quality care while also controlling costs. One way that hospitals can improve both patient care and satisfaction is by integrating their call centers with their electronic health records (EHRs). Benefits of Call Center Integration with Hospitals There are a number of benefits to integrating call centers with hospitals. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[33],"tags":[102,160,77,84,159,161],"class_list":["post-54833","post","type-post","status-publish","format-standard","hentry","category-icthospital-blog","tag-call-center-integration","tag-electronic-health-record-ehr","tag-hospitals","tag-patient-care","tag-satisfaction","tag-self-service"],"_links":{"self":[{"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/posts\/54833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/comments?post=54833"}],"version-history":[{"count":4,"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/posts\/54833\/revisions"}],"predecessor-version":[{"id":54838,"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/posts\/54833\/revisions\/54838"}],"wp:attachment":[{"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/media?parent=54833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/categories?post=54833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.icthospital.com\/wp-json\/wp\/v2\/tags?post=54833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}